WFM Data Generator
Queue Information
Queue Name:
Queue ID:
Channel Type:
VOICE
CHAT
Time Interval Information
Start date:
End date:
Interval:
15 mins
30 mins
Daily
Operation Time Information
Opening time:
Closing time:
Contact Volume and Handle Time
Minimum incoming contact volume:
Maximum incoming contact volume:
Minimum average handle time in minutes:
Maximum average handle time in minutes:
Handled Call Percentage
Low Calls Handled Percentage:
High Calls Handled Percentage:
Working Days
Working days (enter numbers 1-7 for Mon-Sun, separated by commas):